{"id":538,"date":"2025-10-29T16:58:58","date_gmt":"2025-10-29T16:58:58","guid":{"rendered":"https:\/\/prisonersadvice.org.uk\/wordpress\/?page_id=538"},"modified":"2025-10-31T12:01:48","modified_gmt":"2025-10-31T12:01:48","slug":"advice-line","status":"publish","type":"page","link":"https:\/\/prisonersadvice.org.uk\/wordpress\/advice-line\/","title":{"rendered":"Advice Line"},"content":{"rendered":"\n<figure class=\"wp-block-image alignright size-full is-resized page-image advice-line-image\"><img loading=\"lazy\" decoding=\"async\" width=\"4252\" height=\"2835\" src=\"https:\/\/prisonersadvice.org.uk\/wordpress\/wp-content\/uploads\/2025\/10\/10-pact-0647-1.jpg\" alt=\"\" class=\"wp-image-221\" style=\"width:530px\"\/><\/figure>\n\n\n\n<p>PAS\u2019 core telephone Advice Line service is staffed by experienced legal caseworkers (including five solicitors and a barrister) three days a week on Monday, Wednesday and Friday.\u00a0 Our telephone number is globally cleared within all prisons in England and Wales.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-ec2e7a44 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Number:<\/strong><\/p>\n\n\n\n<p><strong>Opening Times:<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>020 7253 3323<\/strong><\/p>\n\n\n\n<p>Monday, Wednesday and Friday.<br>10:00 to 12:30 and 14:00 to 16:30<\/p>\n<\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><br><strong>Freephone Service for Women Prisoners<\/strong><\/h4>\n\n\n\n<p>In addition to our core Advice Line service for all prisoners, PAS operates a Freephone Service for women prisoners, which is staffed by our dedicated Women Prisoners\u2019 Caseworker.&nbsp; The number of this service is cleared in all women\u2019s prisons in England and Wales.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-ec2e7a44 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Number:<\/strong><\/p>\n\n\n\n<p><strong>Opening Times:<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>0800 024 6205<\/strong><\/p>\n\n\n\n<p>Tuesday.<br>10:00 to 12:30<\/p>\n<\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><br><strong>Statement for Families and Friends Regarding Use of Advice Line<\/strong><\/h4>\n\n\n\n<p>PAS\u2019 Advice Line is reserved exclusively&nbsp;for prisoners, ensuring caseworkers can focus on supporting those in custody. Calls from outside prison are not accepted. Friends and family should use the online&nbsp;<strong><a href=\"https:\/\/prisonersadvice.org.uk\/wordpress\/contact\/\" data-type=\"page\" data-id=\"49\">contact form here<\/a><\/strong>, which is checked daily, with responses typically within 10 days. If a prisoner has an active case, PAS can only discuss it with others if the prisoner has signed an authority form granting permission.<\/p>\n\n\n\n<p><strong>Please Note: <\/strong><strong>PAS is unable to advise on any matter which another solicitor is already dealing with.<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>PAS\u2019 core telephone Advice Line service is staffed by experienced legal caseworkers (including five solicitors and a barrister) three days [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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